Location: Remote, based in the UK
Reports to: CEO
Hours: 20-25 hours per week
Salary: £29,000 per annum (pro-rata)
Role Purpose
The Operations Assistant will play a central role in ensuring the smooth running of the organisation by managing operational, HR, and administrative functions. This role will support staff across the organisation, coordinate resources, and act as the main point of contact for internal and external operational matters.
Key Responsibilities
1. Operations & Administration
- Organise and hold regular staff meetings, including preparing the agenda and compiling notes and follow up summary documents.
- Ensure compliance with data protection legislation and organisational policies.
- Maintain oversight of office equipment, supplies, and facilities management.
- Manage contracts with suppliers, ensuring value for money and effective service delivery.
- Review and check expenses are in line with our expenses policy.
2. Governance & Board Support
- Coordinate Board and committee meetings, including preparing agendas, papers, minutes and action items.
- Support governance processes and maintain accurate records.
- Liaise with Mark Lacey, Legal Advisor where necessary.
- Create, monitor and update organisational policies.
3. Travel & Logistics
- Make travel bookings where requested in the most cost effective manner in line with relevant policies.
- Support the National Chapters team with travel arrangements if a large meeting is taking place.
- Organise the annual in person staff meeting including travel, location & food bookings.
4. Staff Support & wellbeing
- Coordinate staff development and wellbeing support systems, including appraisal meetings, manager check in meetings & well-being support.
- Complete HR administration, including liaising with the HR Consultant on contracts and associated contractual documentation in line with our policies and procedures.
- Support with recruitment, new starter onboarding, and induction processes.
- Support staff in using ISSUP tools, IT & working processes.
- Act as the first point of contact for HR queries, seeking advice from our HR Consultant where required.
5. Support to the Chief Executive
- Manage the CEO’s calendar, appointments, and travel arrangements.
- Screen and manage emails, calls, and messages, responding where appropriate.
- Draft, edit, and proofread documents, speeches, or correspondence.
- Draft or coordinate thank-you letters, updates, and briefings for donors or partners after major events or milestones.
Person Specification
Essential:
- Strong organisational and coordination skills.
- Experience in HR, administration, or operations.
- Ability to manage multiple priorities and deadlines.
- Excellent communication and interpersonal skills.
- Excellent attention to detail.
- Confident in working with confidential information.
- Proficiency in Microsoft and digital tools.
- Enjoyment of working in a busy but very friendly, relaxed team.
Desirable:
- Experience working in a charity, education, or public sector environment.
- Knowledge of governance support and board management.
- Familiarity with data protection and GDPR requirements.
- Experience supporting a remote based team.
How to apply: Send your CV and a short cover letter explaining your suitability for the role,
experience and approach to work to recruitment [at] issup [dot] net by 8th December 2025.
