This refers to a a coordinated and collaborative approach to providing health care, substance use disorder treatment, mental health care, and social services. It involves assessment, planning, service coordination, evaluation, and advocacy to connect individuals with the supports they need, such as counselling, healthcare, housing, employment, and family services.
Rather than offering a single service, case management links clients to various individualised resources to address their needs and promote overall well-being. Case managers also act as advocates, ensuring clients have access to appropriate medical, social, and community supports.
Sources: SAMHSA_NCBI; Recovery Research Institute; HRB